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General provisions and casino rules
It is necessary to familiarize yourself with these rules before undergoing the registration procedure at PlayFortuna Casino. Only after their provisions are completely clear and accepted by the player can one proceed to the game.
To play for real money, each physical address is assigned exclusively one Account. The player must not provide it to third parties, nor give them permission to play using it.
The casino administration has the right, at its own discretion, to take the following measures.
- Block the account and prohibit the person from playing at PlayFortuna Casino at any time in the event that reliable information or even suspicion of fraud or other improper activity has appeared. The funds in their account in this case are not compensated.
- Verify the age of the player at any moment. For deposit transactions using a credit card, verification of personal data is mandatory.
- Withhold the amount of winnings or any other payout until the player's identity is confirmed in order to ensure the correct routing of funds. Our financial department may request a copy of an identity document, certified in accordance with the law, in particular, notarized.
- Close the player's Account with the cancellation of winnings in the event that they, without the casino's permission, used someone else's account to make a deposit or withdraw funds. As a general rule, they can only use their own financial accounts.
- Make a final, legally binding decision on disputes, the subject of which is winnings or a bet.
- Cancel promotions at any time without warning players.
- Verify, at its chosen times and discretion, the information provided by the player and the level of gaming activity of their profile.
Categories of persons who are not allowed into the Play Fortuna casino
- citizens of the USA
- providers that provide services related to our activities
- employees of the casino and affiliate programs
- family members of the employees mentioned above
Violation of this rule is considered fraud.
Citizens of the following countries do not have access to Microgaming games.
- United Kingdom
- USA
- Spain
- South Africa
- Singapore
- Italy
- France
- Denmark
- Belgium
Citizens of the following states cannot use the Dark Knight slot machine.
- South Africa
- Syria
- Sudan
- North Korea
- Libya
- Burma
- Iran
- Cuba
- Turkey
- Israel
- USA
If the slots you play are developed by NetEnt, the provider's privacy policy also applies.
Payment of winnings
You can withdraw at least 10 USD or funds in another currency, the amount of which is equivalent to 10 US dollars. If the payout is made to a credit card, the minimum withdrawal amount is 20 USD. Regardless of the currency and method of deposit, the withdrawal request must specify the amount in the account currency.
To withdraw money, you must enter the details required by the payment system correctly. The player must make sure that their deposit and withdrawal of funds are carried out through one and the same payment system. The casino rules contain a rule that the payment system used to deposit the account must also be used for withdrawing money, unless a proposal is received from the administration for another payout method. Exceptions are cases where the deposit is made through a system to which funds cannot be withdrawn, or via SMS.
The bet amount must exceed the player's deposit amount by at least three times. As a sanction for non-compliance with this rule, a commission of 5 percent of the withdrawal amount may be withheld and the funds received for free spins, earned points, and bonuses may be written off.
Withdrawal of funds is carried out within 24 hours from the moment of submitting the corresponding request from 10:00 Moscow time to 17:00 daily, except weekends, that is, Saturday and Sunday, as well as holidays. In some cases, verification is carried out beforehand, which lasts for 1-24 hours. In this case, the payout period is calculated from the moment of successful completion of verification. The withdrawal period may be extended for technical reasons beyond the control of the casino.
When depositing via SMS, verification is carried out during a period of 7 to 10 days after the last payment. If such a player submits a request for withdrawal of funds, this transaction will be completed within 2 business days from the end of verification.
Important! The casino's financial department may request a statement from the player detailing all transactions on the account of the number from which the SMS was sent. It is also necessary to provide the subscriber details received from the Mobile Operator in non-editable files, such as pdf or jpg.
After receiving the necessary data from the player, a recalculation of funds is carried out, which can last up to 2 months. So that the payment is not assigned a Hold status, the balance on the subscriber account must be positive.
Verification
In certain situations, the administration may need additional information to withdraw the player's funds. The verification procedure is undergone by players who top up their account from a credit card or via SMS.
The duration of verification is up to 7 business days when making a deposit via SMS and up to 24 hours in other cases, starting from the moment of receipt of copies of the necessary documents from the player.
The administration may request additional data from the player for verification. A clear copy of an identity document, such as a passport, which can be in the form of a photo or scan, may be required. If the deposit is made using a bank card, a copy of its front side may be requested.
We assume obligations to maintain confidential information about the player. To increase the level of security, copies of the requested documents should be sent with a special mark that excludes their use by third parties.
Questions regarding the withdrawal of funds will be answered by the financial manager, who can be contacted by e-mail.
Interaction between the casino and the player
Registration in our gaming hall is confirmation of the player's agreement that a financial risk exists, and the casino bears no responsibility for losses. The responsibility for using the gambling service lies solely with the player.
Only persons who have reached the age of 18 or another age provided for by the legislation under which a particular player falls are allowed to play in the casino. Registration is confirmation that the player is of legal age.
To confirm the details provided during registration and secure payments, the Casino Administration may request additional data from the player for verification. The latter must provide a clear copy of the first spread of the passport (scan or photo) or other identity document. If the payment is made using a MasterCard or Visa card, a copy of its front side will be required. Verification is carried out once. For payments from virtual credit cards, an electronic copy of the administrative panel of the corresponding service is provided. The copy must contain the surname, first name, and patronymic of the owner, the number of the virtual card, and confirmation of transaction completion. If there is insufficient information, filling out a certain form with confirmation of the voluntary nature of the transfer and ownership of the card may be required.
Bonuses
One player, that is, one IP address, one bank card, and one email address, can only participate once in each promotional campaign, unless otherwise provided by the rules of participation. To play for real money, you can have only one Account. Violation of this rule leads to the cancellation of current winnings.
In case of discrepancy between the names of the cardholder for deposits and the owner of the Account in the casino, winnings are canceled. The promo-campaigns department develops, coordinates, and implements promo-offers. The player receives a promo-mailing to their E-mail, which is prohibited from being forwarded to third parties. If the mailing was received at the email address of a person who is not the owner of an Account in the casino, the offers specified in it are invalid. The promo-campaigns department may make changes to promotional offers without notifying players in advance. The consequence of violating the terms of promo-campaigns and Rules is disqualification. Bonuses can be deposit or no-deposit. In the first case, they are credited for deposits and depend on their amounts.
Funds received for free spins can only be withdrawn on condition that the amount of bets is 5 times higher than the size of the deposit for which these spins were received. Such winnings for a deposit can also be used when making bets. If the winnings were credited from free spins without a deposit, they are transferred to the bonus account and can be used in accordance with the relevant rules, and must also be wagered according to the rules of the specific promotion. The wagering coefficient is set for the majority of bonuses. After fulfilling the wagering conditions, the funds are credited to the real account.
The validity period of each bonus is 30 calendar days from the moment the crediting is carried out, and their activation occurs automatically. Bonuses are wagered in turn. They can be canceled through the support service. If the bonus is not wagered on time, cancellation occurs, i.e., deduction from the account. The same consequences apply to the withdrawal of funds in the presence of an unwagered bonus.
Suspicion of a player by the Administration of fraud or violation of the provisions of the Bonus Policy gives the casino the right to cancel the bonus or deny it, freeze the Account, and restrict the use of the casino. The Administration can disable the receipt of bonuses without explaining the reasons.
Use (refund) of balance
The player becomes a consumer of our services at the moment they start playing. The service cannot be returned or canceled during the gameplay. The play mode "For money" indicates that your account in our casino is being used.